Support Agreements

High precision machine guidance (HPMG) systems are critical elements of a site’s operations as downtime compromises productivity and potentially site safety. All APS systems are designed for high reliability and to minimise downtime through simple field replacement of modules and components. This approach means that with appropriate training, on-site personnel can keep the systems running.

What we Offer

APS support agreements are designed to ensure maximum system up time and productivity through the provision of rapid and predictable services – with known costs of provision.
APS support agreements focus then on helping on-site technical personnel provide rapid first level exchange of modules. And then backing these people up with the specialist skills and knowledge of APS technical personnel.

Maintenance agreements

Benefits

An APS support agreement is the way to ensure you get maximum utilization from your APS high precision machine guidance systems. An APS support agreement offers a range of benefits including:

  • Focus on our core expertise – modular, scalable and affordable GPS machine guidance and management systems for mining, earthmoving and rehabilitation
  • Implement scalable systems and processes which allow us to deliver on the promise of exceptional customer service
  • Resolving problems is largely under onsite control and backed up by factory trained experts
  • Systems are maintained at the most recent firmware levels ensuring optimal operation

Features

  • 24/7 phone support via a single central contact phone number and priority email address;
  • Remote, online support of machine guidance systems (where site infrastructure allows this) during normal APS business hours Mon-Fri (AEST);
  • Electronic document updates such as system manuals and service notes as they become available;
  • Firmware revisions provided as they become available;
  • Software revisions provided as they become available;
  • Remote upload of firmware revisions: where wireless LAN connectivity exists to Client’s systems, APS will upload firmware revisions remotely to systems;
  • Priority job allocation: support agreement jobs receive priority in work queues;